Terms and Conditions

Effective Date: January 1, 2024

Welcome to Leoluri, Natural & Handmade! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products, whether purchased online or in person. By accessing our website or purchasing from us, you agree to these terms and conditions in full.

1. General Information

Leoluri, Natural & Handmade is a provider of handcrafted natural skincare products, including soaps, balms, and other skincare items. This includes all current and future products sold through our website or in person. Our products are made with natural ingredients and designed to be gentle and nourishing for most skin types. However, individual reactions may vary.

If you do not agree with any of these terms, please do not use our website or purchase our products.

2. Eligibility

You must be at least 18 years old to make a purchase from Leoluri, Natural & Handmade. By placing an order, you represent that you are legally capable of entering into binding contracts.

3. Product Use and Testing

Patch Test Requirement:
We strongly recommend conducting a patch test before using any of our products, whether purchased online or in person, especially if you have sensitive skin, allergies, or pre-existing skin conditions. A patch test is a simple way to determine if your skin may have an adverse reaction to any ingredient in the product.

Patch Test Instructions (General Skincare Products):

Apply a small amount of the product to a patch of skin on your inner forearm or behind your ear.
Leave it on for 24 hours without washing it off.
If any redness, swelling, itching, or irritation occurs, discontinue use immediately and consult with a healthcare professional if necessary.

Patch Test Instructions for Soaps:

Wet the soap and apply a small amount of lather to a patch of skin on your inner forearm or behind your ear.
Rinse after a few minutes and pat dry.
Observe the area for 24 hours. If any redness, swelling, itching, or irritation occurs, discontinue use immediately and consult a healthcare professional.

By purchasing and using our products, whether online or in person, you agree to perform a patch test before full application. Leoluri, Natural & Handmade will not be held responsible for adverse reactions resulting from failure to perform a patch test or from incorrect use of the product.

4. Allergies and Sensitivities

All of our products are clearly labeled with a full list of ingredients. It is your responsibility to review these ingredients before purchasing or using the product to avoid allergic reactions or sensitivities.

If you have any known allergies or sensitivities, please consult your healthcare provider before using any of our products. Leoluri, Natural & Handmade does not guarantee that our products are hypoallergenic or free from allergens.

5. Product Information and Disclaimer

The information provided on this website and our products is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. We make no guarantees that any of our products will work for every skin type or condition.

No Medical Claims:
Our products are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, nursing, or under medical treatment for any skin condition, consult your healthcare provider before using our products.

6. Limitation of Liability

By using our website or purchasing our products in person or online, you agree that Leoluri, Natural & Handmade is not responsible for any adverse reactions, skin conditions, or damages that may occur from the use or misuse of our products. This includes, but is not limited to, allergic reactions, skin irritations, or any medical conditions that arise from using our products.

In no event will Leoluri, Natural & Handmade, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a satisfaction guarantee.

Returns and Exchanges:
If you’ve started using the product but are not satisfied with the results, you may request a return or exchange within 14 days of purchase. We accept returns for a full refund or exchange, provided the product is returned in its original packaging, even if it has been partially used. Please contact us at info@leoluri.com to initiate a return. Shipping fees are non-refundable, and the customer is responsible for return shipping costs.

Refunds:
Refunds will be issued in the original form of payment after the returned product has been received and inspected.

8. Shipping and Delivery

Orders are processed and shipped within 1 business day of payment confirmation. Delivery times may vary depending on your location. We are not responsible for any delays caused by shipping carriers or for orders lost or damaged in transit.

International Shipping:
Customs fees, import taxes, and other charges may apply for international orders. These fees are the sole responsibility of the customer.

9. Privacy Policy

Your privacy is important to us. Please refer to our [Privacy Policy](link to privacy policy) for detailed information on how we collect, use, and protect your personal information.

10. Changes to Terms and Conditions

Leoluri, Natural & Handmade reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or products after any changes constitutes your acceptance of the revised terms.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States, and the state of Florida, and you irrevocably submit to the exclusive jurisdiction of the courts in that jurisdiction.

12. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at:

Leoluri, Natural & Handmade
Email: info@leoluri.com